Frequent Asked Questions for UofL Student-Athletes

Updated as of 3.20.20

The answers below are compiled with the information available as of March 20, 2020. The situation is ever evolving and the university will continue to make changes and updates as additional information is made available. Athletics will continue to update student-athletes as we gain more information and circumstances evolve. We will communicate via Teamworks as well as through the coaches.

GENERAL

Should I return to campus?
- Per the University statement on March 18, 2020 the campus has extended remote and online instruction through April 28 and finals will be conducted remotely. Athletics is encouraging all student-athletes to return home at this time.We realize this may not be feasible for all student-athletes.Please engage in discussions with your coach and/or sport administrator (contact info listed at end of this document) if circumstances prevent you from returning home.
If I’m currently on campus, should I go home?
- If you are able to go home, yes.However, we realize this may not be an option for all of our student-athletes.
- Limited campus housing will remain open.See “Housing” section below.
- Dining options have all moved to grab and go style and there are limited options.See “Dining” section below.Also, follow the Sports Nutrition’s Instagram account for current updates on campus dining services: @FEEEDtheBird
- Campus libraries are remaining open.
- The Student Rec Center is closed.
I’m an international student-athlete, should I go home or stay on campus?
- Athletics is encouraging all student-athletes to go home if they are able to do so.Please engage in discussions with your coach and/or sport administrator (contact info listed at end of this document) if circumstances prevent you from returning home.
When do I need to return to campus?
- As of today, classes at the university will continue remotely until end of semester. Finals will be conducted remotely.
- You may need to return to campus, pending housing situation, to retrieve and/or pack up items (See Housing section below).
- Your enrollment in summer school and start date for season will also factor into your return to campus.
I want to return to campus, what do I need to do?
- The University is requiring all faculty, staff and students to report any international and domestic travel in the event you may need to self-isolate or you become ill.
- You need to report travel using the Returning Traveler’s Report. To access, go the University’s Novel Coronavirus website: and scroll down to the “Travel Guidelines” section and click on the “Report Travel” button.
- The monitoring and/or screening required will be determined on a case by case basis by the Executive Director of Campus Health. It is extremely important for you to complete the report form if you have traveled domestically or internationally.
- Visit the University’s interim travel policy for COVID-19 for more info:
If I’m on campus, what is open? Can I stay in my dorm?
- See “Housing” section below for updates on what housing is closing and what will remain open. Libraries will remain open.The Student Rec Center is closed.Dining options are limited and have gone to a ‘grab and go’ format.
I’m graduating in spring. When will commencement be held?
- Per the University email and announcement on March 18, the University has postponed the May commencement ceremonies.All spring graduates will be invited to the December 2020 commencement ceremony. The date for spring degree conferral remains May 9, 2020.Students approved to graduate this spring will be awarded the degrees and certificates they have earned.

HOUSING

I’ve just decided to go home for the rest of the semester, but I need to get into my dorm to get my stuff.What should I do?
- Campus housing and affiliate properties are currently open.You may enter your residency and retrieve any items you may need. Traditional style dorms (Threkled, Unitas, Minardi, Kurz, Community Park, and Unitas will close March 29).
- If you are not returning before your lease ends, please take all your of your belongings.
I live in Bettie, UPointe, or Cardinal Towne.Do I need to move out by March 29?
- No, you can remain in your current space but please practice social distancing.

I live in Miller, Threkheld, Unitas, Community Park, or Kurz..Do I need to move out by March 29?
- Yes, you need to move out of your room by 10am on March 29.
- You will need to follow the checkout procedures.This includes submitting a cancellation request via UofL’s Housing Portal and following express check-out procedures. An email was sent from Housing to all students on March 18 outline these procedures.You can also find more detailed information on their website at https://louisville.edu/housing/resources/covid-19
I left campus thinking I would be back before my lease ends but I am not able to get back.What do I do?
- Athletics is working with Housing to answer this question and find solutions.There are several different scenarios facing our student-athletes and we want to work through all the details with Housing.
- More information will be forthcoming.
I still have Housing questions.Who do I contact?
- You may contact University Housing at any time.You may also contact Olivia Morrissey, our Assistant Director of Athletics Housing, at

ACCESS TO ATHLETIC FACILITIES

Are athletic facilities open for workouts?
- UofL athletic facilities are closed at the current time. This includes all weight rooms, competition, and practice sites. We will constantly be evaluating this decision based on the information provided by national and state governments, the NCAA, the ACC, and the University of Louisville. As soon as we feel it is safe for staff and student-athletes to return to our athletic facilities, we will allow access.

ACADEMICS & STUDENT-ATHLETE DEVELOPMENT

Is Thornton’s Academic Center of Excellence open?
- TACE will remain open from 8:00 AM to 5:00 PM
Is tutoring still taking place?
- Athletics tutoring has moved online for the rest of the semester using GoBoard. Instructions to make sure your computer/tablet/Ipad is compatible can be found on Teamworks, along with step-by-step instructions of how to use GoBoard features. At this time, GoBoard is not compatible on phones. Students will “meet” their tutors in the virtual tutor room utilizing the link provided in the location of their tutoring appointment reminders. Limited drop-in tutoring list will be sent out each week too for students who don’t need a full appointment. If you need tutoring, please reach out to your academic counselor or the Tutor Coordinator (tutoring@louisville.edu)
- REACH will be offering tutoring virtually through the semester. For 1-on-1 tutoring, REACH will be utilizing GoBoard. If you need “drop-in” help for most subject areas, REACH will be utilizing Microsoft Teams, which is included as part of your UofL Office 365 package. It can be downloaded to your phone/tablet/computer or accessed via the web. If you are on campus and need a computer for online instruction, at this time, the Computer Resource Center is open and available. For more information: https://reach.louisville.edu/ or https://reach.louisville.edu/covid19/.

What should I do if they don’t have access to internet or a laptop?
- If you are on campus, you may access TACE or the University libraries as they are currently open at this time.
- If you are off campus and do not have access to a computer and/or internet connection and do not have access to a public venue (i.e. public library), contact your academic advisor so they can inform professors and help to find the best solution.
- Various companies are offering a limited time free or discounted access to wifi:
  - Unlimited data for 60 days with no additional chargers
    Xfinity WiFi: Free network for everyone for 60-days nationally, waiving late fees, and helping low-income families get connected
    AT&T and Charter Communications: Free public Wi-Fi for 60 days, broadband for households with students through college age who don’t already have a subscription and removing all usage caps on all accounts
    Internet Essentials: Internet program for low-income families free for first 2 months and costs $9.95 per month after
I left my text books in Louisville.How do I get access to them?
- We are waiting to get an answer from Housing on what access athletic department staff members can have to the resident spaces.
- If you have a suitemate that can access your room and get your books, ask them to do so.Contact your coach or director of operations to explore shipping textbooks and academic items to you.(We will not ship non-essential items to you.)
- Another option is to access the textbooks required for your classes virtually.A company called “VitalSource” is providing free access to texts until May 25^th.You can click the link below, create a profile using your UofL email, then download the app.Once in the app, click the “explore” option and search for their textbook.You will have the option to “borrow” the text online until May 25^th.
  - https://support.vitalsource.com/hc/en-us/categories/360001056774-Bookshelf
What does all this mean for summer school? I was planning on taking some courses.
- You need to complete the form in Teamworks as soon as possible so we can assess the requests and needs of summer school for our student-athletes.
- Impacts on UofL’s summer school schedule due to COVID-19 remain under review. Continue to check your UofL email account on a daily basis for updates from the University and check Teamworks for updates from athletics.Once the University decides on a course of action for summer school, we will share more information.
Is any student-athlete development programming or community service being offered?
- We have suspended all community service at this time.You can still write JCPS letters for service hours.Contact Monica Negron (monica@gocards.com) if you would like to do so. All student-athlete development programs are on hold, including SAAC meetings and other leadership groups for now.
- Monica and Alyssa are conducting sophomore one on one meetings virtually (contact them to schedule your time).
- Follow @LouisvilleSADev on Twitter and Instagram for updates, job postings, resume information, internship options, and general support information.

DINING & FOOD SERVICES

Is TACE dining facility open?
- No TACE is closed.The following dining options are still open and accepting Thorntons Dining Dollars (TDD):Ville Grill, Chick-fil-A, Subway, Starbucks, POD. You must tell cashier at start of transaction to use your TDD.
- Wendys and Papa John’s are also open and accept flex dollars.
- Following the Sports Nutrition Instagram account for updates regarding meal availability on campus:@FEEEDtheBird
How long will the places mentioned above stay open?
- We do not know.We have been told that as long as campus is open and it is safe to still have food service, there will be a dining option for students.
I’m either on campus or at home, but need some guidance related to my nutrition during this time.Who do I contact?
- Contact your team designated Sports Nutritionists.If you don’t know who that is or can’t get ahold of them, contact Melissa Crowson 803.413.6548 or Melissa@gocards.com.
I’m not on campus anymore. Will I get a refund on my meal plans?
- The University is going to provide a pro-rated credit to your dining account.However, they are working to determine the best way to issue these refunds as they can potentially impact financial aid for students.
- The University will not be able to issue any refunds until all dining locations on campus are closed for spring semester on May 7.At this time final pro-rated amounts for each student on campus can be determined.
- If you will graduate from UofL this spring term, your credit will be issued to you in a form of a check from the bursar’s office.As mentioned above this will not happen until the conclusion of spring semester.

ELIGIBILITY/COMPLIANCE

If I am a winter or spring sport student-athlete and my season and championship has been suspended/cancelled, have I used a season of competition under NCAA rules?
- The NCAA agreed that it will be appropriate to grant relief for the use of a season of competition for student-athletes who have participated in spring sports. Several issues need to be addressed related to providing an additional season of competition, including financial aid implications. The NCAA will also discuss issues related to seasons of competition for winter sport student-athletes who were unable to participate in conference and NCAA championships. The NCAA recognizes that student-athletes are making life decisions that will be helped by understanding whether an additional season of competition would be available, and as such, will work in a timely manner to make informed decisions. We will share this information as it becomes available and work with you and your coach and sport administrator.

FINANCIAL AID

If I’m receiving financial aid from athletics, will I still receive my aid?
- Student-athlete scholarship disbursements will continue as scheduled for the remainder of this semester.In the event the University changes its disbursement schedule, updated information will be shared.The University is currently discussing planes for any meal plan and on-campus housing refunds and/or credits and we will share this information with you as soon as we receive it.

MEDICAL, HEALTH & WELLNESS

I am currently working with Dr. Vanessa Shannon and/or Kate O’Bryan.What happens now?
- It is important you stay connected to your support network during this time. If you are working with either Dr. Shannon or Kate, reach out to them and create a game plan for how you will proceed during these next few weeks.
I am currently in rehab and/or getting treatment.What should I do?
- Contact your athletic trainer to get a plan in place of how to continue your rehab and/or current treatment.
I am feeling ill.What should I do?
- Whether you are on campus or at home, if you feel sick, seek medical attention.
- Contact your athletic trainer as an initial resource for guidance.

UNIVERSITY NEWS

Where can I get up–to-date information about what the university is doing?
- You need to be checking your UofL email address daily.All University communication will go to this account.
- The University has a Novel Coronavirus webpage with the most recent university updates and news:
- Official updates from the President as well as other campus communications (housing, etc.) will be sent to your UofL email account.
- If you or your parents have specific questions related to the University’s actions and response related to COVID-19, please email as this email account is monitored around the clock.
- We encourage you to follow these social media accounts for updates from the university: @uofl @UofLPresNeeli
I still have questions.Who should I contact?
- Administrators, coaches, and support staff are still accessible during this time to help, answer questions and provide guidance. We encourage you to reach out and stay connected.This is uncharted territory for all of us but we are here to help and support you.We may not know the answers but will work to answer questions as best we can and help. Below is contact information of other individuals and resources you may find helpful.

Mental Health Support Services
Kate O’Bryan, LCSW, Lead Counselor for Athletics: 502.296.2205
Dr. Vanessa Shannon, CMPC, Director of Mental Performance, 502.612.5574

Academics:
Contact your team specific academic advisor

Eligibility/Compliance:
Contact the Office of Athletic Compliance.
John Carns, Senior Associate AD for Compliance, 502.852.0079 or john@gocards.com

Housing:
If on-site housing personnel cannot answer your question, please reach out to Olivia Morrissey, Assistant Director of Athletic Housing, 502.852.4750 or Olivia@gocards.com

Sport Administrators:

Josh Heird: Football, Men’s Basketball, Baseball, M&W Golf
Deputy Athletics Director
502.852.5313 (office) 502-303-3049(cell)
heird@gocards.com

Christine Herring: Women’s Basketball, Volleyball, M&W Track & Field, M&W Swim & Dive, Spirit
Associate AD/Senior Woman Administrator
502-852-0222 (office) 502-436-7684 (cell)
Christine@gocards.com

John Carns: M&W Tennis
Senior Associate AD for Compliance
502.852.0079 (office) 502.551.2912 (cell)
john@gocards.com

Amy Calabrese: Women’s Soccer, Lacrosse, Field Hockey, Softball
Associate AD
502-852-4939 (office) 502-689-6738 (cell)
amyc@gocards.com

Matt Banker: Men’s Soccer, Rowing
Associate AD for Compliance
502-852-8871 (office) 317-417-8219 (cell)
matt@gocards.com

University of Louisville Athletics