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ÂMOBILE TICKETING FAQS
ÂA digital ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. You probably use your smartphone to travel and attend movies. Now you can use it for live sport and entertainment events. It’s our effort to make your University of Louisville experience the best!
Digital tickets provide:
- Quick and easy entry to all venues using your mobile phone or smart device
- Instant access to all your season tickets through the CardsMobile app or gocards.com/account/li>
- The ability to manage, transfer and sell your tickets at any time
- An easy way to go green by printing less paper
- Reduced risk of lost, stolen, counterfeit or forgotten tickets
Beginning with the 2019 season, tickets for all UofL games will no longer include a printable PDF option. This decision was made to protect the integrity of your season tickets and to prevent fraud and counterfeit problems that often accompany PDF tickets. Printed PDF tickets WILL NOT be accepted at any UofL venues for admittance.
This year, all season tickets and single game tickets are fully digital and only accessible via your mobile device. Your phone is your ticket!
The official CardsMobile app is free in the App and Google Play stores. Once you've logged into your account, you can view, transfer, resell or add tickets to your wallet right from your phone.
NOTE: If this is your first time logging in, you'll need to select 'Forgot Your Password' to have a temporary password sent to you.
Yes, you can swipe to view multiple tickets within your account, however, transferring each attendee their ticket is the preferred way of entering all venues. Transferring tickets provide:
- A way for all ticket holders to obtain event updates during an event, if applicable.
- Accessibility to their seat information at all times.
- An easy way to enter without having to wait for your friends and family.
Transfer tickets to your group in advance - so you don't have to wait to get into the event. Since each person entering will need a ticket to get in, you can transfer each member their ticket individually prior to arrival. Head to your My Cardianls Account manager to transfer tickets. Tickets can be transferred in bulk on a desktop.
Yes. If they don’t have one already, they can create one when they accept the ticket.
Please note: If the recipient has a My Cardinals Account, the email address used for transfer must be the one associated with their account. Make sure you double-check this prior to starting the transfer so you don’t transfer tickets to the wrong person.
To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to the game. If you have an iPhone, you can store your tickets in your Apple Wallet.
You can manage your tickets from your computer, but you will need a ticket on your mobile device to enter the game. When accessing your My Cardinals Account via computer you will have the ability to:
- Transfer tickets to friends, family or clients *bulk transfer is available on the desktop version
- Post tickets for resale
- Donate tickets to charity
- Update account information
Please contact our Ticket Office at 502-GOCARDS or ticketoffice@louisville.edu for assistance.
