Erika Fitzgerald - Assistant AD/Membership & Services - Staff Directory

Staff Directory

Erika Fitzgerald

Title:
Assistant AD/Membership & Services
Email:
Phone:
852-2105

Erika Fitzgerald was elevated to Assistant Athletic Director for Ticket Membership and Services in April 2023. Fitzgerald has worked for UofL Athletics since her time as an undergraduate student and previously served as Director of Ticket Operations since 2012.

She’s responsible for overseeing the service and operations team to provide fans with a best-in-class customer service experience. Additionally, she has helped develop a membership hub personalized to fans to drive member engagement and retention, as well as overseeing game day ticket operations for five ticketed sports, plus ACC and NCAA postseason events.

Fitzgerald is the department’s liaison with Ticketmaster and other third-party technology partners to provide members with personalized service, support and experiences.

For several years, she has also worked as a member of the ticket coordination committee for the NCAA Men’s Final Four.

Fitzgerald was a member of the UofL rowing team and graduated with a bachelor’s degree in sport administration in 2010.

She and her husband Dominick reside in southern Indiana with their three children, Royce, Remy and Roman.